Contact

How Can We Help Today?

Owned and operated by PatioVita, we are happy to assist with orders, product questions, or planning your perfect patio.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@patiovita.com
Within 24 hours
Phone
+1-503-212-6294
Mon-Fri, 9 AM-5 PM EST
Live Chat
Available during business hours for quick questions
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your pergola, fire pit, or furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start the process.

Can I exchange an item for a different style or size?

Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the steps.

How do I choose the right pergola or patio set for my space?

Start by measuring your deck or patio area, then consider how you plan to use the space, whether for dining, lounging, or entertaining. Our team is happy to help you find the right fit based on your layout and lifestyle.

What materials are your outdoor furniture and fire pits made from?

Our collections feature weather-resistant materials designed to hold up through seasons of outdoor use. Each product listing includes detailed specifications on frame construction, fabric type, and finish so you can choose with confidence.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Pergolas and Shade Structures
Patio Furniture and Fire Pits
Outdoor Kitchens and Accessories
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our team replies to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Crafted for Comfort

Every pergola, fire pit, and furniture set is selected for durability and lasting outdoor enjoyment.

30-Day Returns

Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.